Privacy Policy

This Policy (hereinafter referred to as "Policy") explains the way of treatment of the information which is provided or collected in the web sites on which this Policy is posted. In addition, the Policy also explains the information which is provided or collected while using the applications of Keytalk AI, Inc. (hereinafter referred to as “Company”) which exist in the websites or platforms of other company. 

The Company is the controller of the information provided or collected in the websites on which this Policy is posted and while using the applications of the Company which exist in the websites or platforms of other company.

Through this Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Company's using the personal information provided by the users and the measures taken by the Company for protection of those personal information.  

This Policy will be effective on the 10th day of May, 2023 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails). 

1. Information to be collected and method of collection  

1.1.  Personal information items to be collected
     Personal information items to be collected by the Company are as follows: 
     • Information provided by the users
       The Company may collect the information directly provided by the users. 
       The user may reject the collection and use of optional items and, even in case of rejection, there is no limit on use of services

     • Information collected while the users use services
       Besides of information directly provided by the users, the Company may collect 
       information in the course that the users use the service provided by the Company.

        

          1.2. Method of collection 
               The Company collects the information of users in a way of the followings: 
               • By in which users enter their personal information online 
               • By in which personal information is collected offline such as fairs, conferences, and events 
               • By in which personal information is collected through automatic generation and collection such as cookies, access logs, etc. in the process of using the service  
          
          2. Use of collected information  
          
          2.1. The Company uses the collected information of users for the following purposes: 
               • Customer management and identification 
               • To detect and deter unauthorized or fraudulent use of or abuse of the Service 
               • Performance of contract, service fee payment and service fee settlement regarding provision of services demanded by the users 
               • Improvement of existing services and development of new services 
               • Making notice of function of company sites or applications or matters on policy change 
               • To provide information on promotional events as well as opportunity to participate 
               • To comply with applicable laws or legal obligation 
               • Use of information with prior consent of the users (for example, utilization of marketing advertisement)  
          
               The Company agrees that it will obtain a consent from the users, if the Company desires to use the information other than those expressly stated in this Policy. 
          
          
          2.2. Lawful processing of personal information under GDPR
               Processing personal information by the Company shall be lawful only if and to the extent
               that at least one of the following applies:
               • A user has given consent to the processing of his or her personal information.
               • Processing is necessary for the performance of a contract to which a user is party or in order to take steps at the request of a user prior to entering into a contract:
                   - Member management, identification, etc.
                   - Performance of a contract in relation to providing the services required by users, payment, and settlement of fees, etc.
               • Processing is necessary for compliance with a legal obligation to which the Company is subject.
                   - Compliance with relevant law, regulations, legal proceedings, requests by the government
               • Processing is necessary in order to protect the vital interests of users, or other natural persons.
                  - Detection of, prevention of, and response to fraud, abuse, security risks, and technical issues that may harm users or other natural persons
               • Processing is necessary for the performance of a task carried out in the public interest or
                   in the excise of official authority vested in the Company.
               • Processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party (except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child).
                  - Detection of, prevention of, and response to fraud, abuse, security risks, and technical issues that may harm users or other natural persons
               • Processing is necessary for the performance of a task carried out in the public interest or in the excise of official authority vested in the Company.
               • Processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party (except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child).
          
          3.       Disclosure of collected information

               Except for the following cases, the Company will not disclose personal information with a 3rd party.

3.1. Commission for collected personal information
               For carrying out services, the Company commissions external professional companies (subcontractors) to process personal information as follows. This commissioned works for processing personal information is carried out by each subcontractor and service only if necessary for providing that service.
         
               In commissioning process of personal information, in order to secure safety of personal information, the Company supervises and ensure to expressly state in the agreement with subcontractors so that those subcontractors will safely process personal information by strictly complying with directions regarding personal information protection, keeping personal information secret, not disclosing it to a 3rd party and being liable for accidents and returning or destructing personal information upon termination of the commission or process.
        

          3.2. Provision of personal information to 3rd party according to the users’ prior consent

                Except for the following cases, the Company does not provide personal information of the users with a 3rd party:
               • when the user selects to be provided by the information of products and services of certain companies by sharing his or her personal information with those companies
               • when the user selects to allow his or her personal information to be shared with the sites or platform of other companies such as social networking sites
               • other cases where the user gives prior consent for sharing his or her personal information
        

          3.3. Disclosure required by the laws;
               • if required to be disclosed by the laws and regulations; or
               • if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations
         

          4. Cookies, Beacons, and Similar Technologies
          

               The Company may collect collective and impersonal information through 'cookies' or ‘web beacons’. Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard-disks of the users' computer. Web beacon is a small quantity of code which exists on the websites and e-mails. By using web beacons, we may know whether a user has interacted with certain webs or the contents of email. These functions are used for evaluating, improving services and setting-up users' experiences so that much improved services can be provided by the Company to the users. The items of cookies to be collected by the Company and the purpose of such collection are as follows:
        

          5. User’s right
          
               The users or their legal representatives, as main agents of the information, may exercise the following rights regarding the collection, use and sharing of personal information by the Company:
               • exercise right to access to personal information;
               • make corrections or deletion;
               • make temporary suspension of treatment of personal information; or
               • request the withdrawal of their consent provided before If, in order to exercise the above rights, you, as a user, use the menu of ‘amendment of member information’ of webpage or contact the Company by sending a document or e- mails, or using telephone to the Company (or person in charge of management of personal information or a deputy), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.

          5.1. User’s right when applying GDPR
          
               The users or their legal representatives, as main agents of the information, may exercise the following rights regarding the collection, use and sharing of personal information by the Company:
               • The right to access to personal information;
                   - The users or their legal representatives may access the information and check the records of the collection, use and sharing of the information under the applicable law.
               • The right to rectification;
                   - The users or their legal representatives may request to correct inaccurate or incomplete information.
               • The right to erasure;
                   - The users or their legal representatives may request the deletion of the information after the achievement of their purpose and the withdrawal of their consent. 
               • The right to restriction of processing;
                   - The users or their legal representatives may make temporary suspension of treatment of personal information in case of the disputes over the accuracy of information and the legality of information treatment, or if necessary to retain the information.
               • The right to data portability
                   - The users or their legal representatives may request to provide or transfer the information.
               • The right to object
                   - The users or their legal representatives may suspend the treatment of personal information if the information is used for the purpose of direct marketing, reasonable interests, the exercise of official duties and authority, and research and statistics.
               • The right to automated individual decision-making, including profiling
                   - The users or their legal representatives may request to cease the automated treatment of personal information, including profiling, which has critical impact or cause legal effect on them. If, in order to exercise the above rights, you, as a user, use the menu of 'amendment of member information’ of webpage or contact the Company by sending a document or e- mails, or using telephone to the Company (person in charge of management of personal information or a deputy), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.

          6. Security

          6.1. Procedure and method of destruction of personal information In principle, the Company destructs the information immediately after the purposes of its collection and use have been achieved without delay: Provided that, if any information is to be retained as required by relevant laws and regulations, the Company retain it for the period as required by those laws and regulations before destruction and, in such event, the personal information which is stored and managed separately will never be used for other purposes. The Company destructs: hard copies of personal information by shredding with a pulverizer or incinerating it; and delete personal information stored in the form of electric file by using technological method making that information not restored. 
          6.2. Technical, managerial, and physical measures for protection of personal information In order to prevent the loss, theft, leakage, alteration, or damage of personal information of the users, the Company takes technical, managerial, and physical measures for securing safety as follows:
        

          7. Protection of personal information of children
          
               In principle, the Company does not collect any information from the children under 13 or equivalent minimum age as prescribed in the laws in relevant jurisdiction. The website, products and services of the Company are the ones to be provided to ordinary people, in principle.

8. Modification of Privacy Protection Policy

     The Company has the right to amend or modify this Policy from time to time and, in such case, the Company will make a public notice of it through bulletin board of its website (or through individual notice such as written document, fax or e-mail) and obtain consent from the users if required by relevant laws.

9. Others

9.1. Data transfer to other countries

     Considering it engages in global businesses, the Company may provide the users' personal information to the companies located in other countries for the purpose as expressly stated in this Policy. For the places where the personal information is transmitted, retained, or processed, the Company takes reasonable measures for protecting that personal information.

9.2. 3rd party's sites and services

     The website, product or service of the Company may include the links to the ones of a 3rd party and the privacy protection policy of the site of 3rd party may be different. Thus, it is required for the users to check additionally that policy of a 3rd party site linked to the site of the Company.

9.3. Guide for users residing in California
     If the user resides in California, certain rights may be given. The Company prepare preventive measures necessary for protecting personal information of members so that the Company can comply with online privacy protection laws of California.
In case of leakage of personal information, a user may request the Company to check the leakage. In addition, all the users in the website of the Company, can modify their information at any time by using the menu for changing information by connecting their personal account.
Moreover, the Company does not trace the visitors of its website nor use any signals for 'tracing prevent'. The Company will not collect and provide any personal identification information through ad services without consent of users.

9.4. Guide for users residing in Korea

     9.4.1. Period for retention and use of personal information
             In principle, the Company destructs personal information of users without delay when: the purpose of its collection and use has been achieved; the legal or management needs are satisfied; or users request: Provided that, if it is required to retain the information by relevant laws and regulations, the Company will retain member information for certain period as designated by relevant laws and regulations. The information to be retained as required by relevant laws and regulations are as follows:
             - Record regarding contract or withdrawal of subscription: 5 years (The Act on Consumer Protection in Electronic Commerce)
             - Record on payment and supply of goods: 5 years (The Act on Consumer Protection in Electronic Commerce)
             - Record on consumer complaint or dispute treatment: 3 years (The Act on Consumer Protection in Electronic Commerce)
             - Record on sign/advertisement: 6 months (The Act on Consumer Protection in Electronic Commerce)
             - Record on collection/process, and use of credit information: 3 years (The Act on Use and Protection of Credit Information)
             - Log record of users such as internet/data detecting the place of user connection: 3 months (The Protection of Communications Secrets Act)
             - Other data for checking communication facts: 12 months (The Protection of Communications Secrets Act)

10. Contact information of Company

     Please use one of the following methods to contact the Company should you have any queries in respect to this policy or wish to update your information:
     • Company name: Keytalk AI, Inc.
     • E-mail: business@keytalkai.com

     The Company designates the following Data Protection Officer (DPO) in order to protect personal information of customers and deal with complaints from customers.

     • DPO of the Company: Jun Woong Doh
     • E-mail: business@keytalkai.com